EmotionalIntelligence_Managingemotionsto.epub - (EPUB全文下载)

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Table of Contents
Title page
Copyright page
Dedication
Introduction
What Is Emotional Intelligence?
Understanding Emotions
Managing Emotions
Why Emotional Intelligence Matters
Emotional Intelligence at Work
PART ONE: Understanding Emotions
1: What Emotions Are and Why We Have Them
What Are Emotions?
The Science of Emotions
Intuition
The Function of Emotions
Positive and Negative Emotions – Why Are Some Emotions “Good” and Others Are “Bad”?
2: Identifying and Understanding Emotions
Can Single Words Describe Emotions?
Emotional Awareness: Identifying Emotions
Categorizing Emotions As a Way to Help Us Identify and Understand Them
3: Strategies to Begin Managing Your Emotions
Take Responsibility for Your Emotions
A Range of Strategies to Manage Your Behaviour
Managing Other People's Emotions
PART TWO: Managing Emotions
4: Managing Emotions with Better Communication
Managing Other People's Feelings and Emotions
Cultural Differences
Develop Your Observational Skills
Managing Your Own Emotions Using Non-Verbal Communication
Verbal Communication
5: Managing Emotions by Being Assertive
How to Be Assertive
6: Managing Emotions Through Positive Thinking
Self-Talk
How to Become a Positive Thinker
Flow Activities
PART THREE: Putting It into Practice
7: Understanding and Managing Anxiety
What Is Anxiety?
Manage the Physical Feelings
Manage Your Thoughts – Think Positive
Manage Your Behaviour
Communicate: Talk About It
Managing Other People's Anxiety: How Can You Help?
Be Assertive: Set Limits, Negotiate and Compromise
8: Understanding and Managing Anger
What Is Anger?
How to Manage Anger
Managing Someone Else's Anger
9: Understanding and Managing Disappointment
What is Disappointment?
Manage Disappointment
Managing Someone Else's Disappointment
10: Understanding and Managing Bullying
Identifying and Understanding Bullying
How to Manage a Bully
How to Help Someone Who is Being Bullied
11: Motivating and Inspiring Others
Motivating Other People
Inspiring Other People
References
About the Author
Index
End User License Agreement
Guide
Cover
Table of Contents
Start Reading
CHAPTER 1
Index
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