DifficultConversations_HowtoDiscussWhatM.epub - (EPUB全文下载)

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书籍内容：

Table of Contents
Title Page
Copyright Page
Dedication
Preface
Foreword
Acknowledgements
Introduction
 
The Problem
Chapter 1 - Sort Out the Three Conversations
 
Shift to a Learning Stance - The “What Happened?” Conversation
Chapter 2 - Stop Arguing About Who’s Right: Explore Each Other’s Stories
Chapter 3 - Don’t Assume They Meant It: Disentangle Intent from Impact
Chapter 4 - Abandon Blame: Map the Contribution System
 
The Feelings Conversation
Chapter 5 - Have Your Feelings (Or They Will Have You)
 
The Identity Conversation
Chapter 6 - Ground Your Identity: Ask Yourself What’s at Stake
 
Create a Learning Conversation
Chapter 7 - What’s Your Purpose? When to Raise It and When to Let Go
Chapter 8 - Getting Started: Begin from the Third Story
Chapter 9 - Learning: Listen from the Inside Out
Chapter 10 - Expression: Speak for Yourself with Clarity and Power
Chapter 11 - Problem-Solving: Take the Lead
Chapter 12 - Putting It All Together
 
Ten Questions People Ask About Difficult Conversations
 
Notes on Some Relevant Organizations
Praise for Difficult Conversations
“A user-friendly guide to mastering the talks we dread . . . a keeper.”
— Fast Company
magazine
 

“Emotional intelligence applied to life’s toughest moments.”
— Daniel Goleman, bestselling author of Working with
Emotional Intelligence
 

“The only people who shouldn’t read Difficult Conversations
are those who never work with people, anywhere.”
— Peter M. Senge, bestselling author of The Fifth Discipline
 

“How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up Difficult Conversations
.”
— Citizen
 

“[Difficult Conversations
] will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.”
— Library Journal
 

“Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.”
— Publishers Weekly
 

“The central insights of Difficult Conversations
so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read.”
— Harvard Negotiation Law Review
 

“Examples more clear-headed and advice more precise than we’ve seen before.”
— Dallas Morning News
 

“Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop ef ............

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